Livechat Settings

1. Configuring Live chat​ #

How to configure Live Chat on chat.smarterbot.ai

Here are the steps to enable Live Chat for your chatbot on chat.smarterbot.ai platform:

• After login, go to Work Space panel
• Go to the Live Chat section and it will look something like this:

2. Enable Live Chat:​ #

Switch the enable live chat button on. Select one or multiple chatbots that you want to switch on live chat feature, then click save button.

• You will receive an email notification from the email address for Human Takeover (chatbot->settings->chat interface->human takeover)
• Click the link in your email, or the link under enable live chat to start your live chat.
  • Agent live chat panel
  • Left hand side is the conversation threads, right hand side is conversation interace

3. Chatbot conversation Transition to Live Chat:​ #

Customers will see a lead form, then “connecting to human support” message during the transition.

The chat will be resolved if there is no response within 5 minutes of successful live chat connection.

4. Mobile LiveChat:​ #

live chat for Android is live now and can be downloaded by the link below:

https://chat.smarterbot.ai/download

Scan the QR Code to download Android/IOS chat.smarterbot.ai App for live chat on the go feature. You will receive a live chat message notification on the chat.smarterbot.ai app and start to talk to your customers in real time anywhere 24X7!

Mobile Login:​ #

You can use the same email as your website login email to log onto chat.smarterbot.ai App with safety code sent to your registered email.

Current Feature：​ #

1. Mobile live chat on the go: Talk to your prospective customers in real time, anywhere any time 24X7!
2. Mobile notification for live chat: New live chat request reminder on your mobile screen!
3. Multiple session management: Simultaneously manage different sessions from all customers!